Refund policy

Returns & Refunds

At Essence Edit, each fragrance decant is carefully hand-decanted and prepared to order. For hygiene and product-integrity reasons, fragrance decants and Discovery Sets are final sale and cannot be returned or exchanged for change of mind, scent preference, or after opening or use.

Damaged, leaking, defective, or incorrect orders

If your order arrives damaged, leaking, defective, or you receive the wrong item, please contact us within 7 days of delivery. Include your order number and clear photos of the item and packaging so we can review the issue.

Once reviewed, we will arrange an appropriate replacement or refund.

Cancellations

If you need to cancel an order, please contact us as soon as possible. Orders may be cancelled only if they have not yet been prepared or fulfilled.

Refunds

Approved refunds will be returned to the original payment method. Processing times after a refund is issued may vary depending on your bank or payment provider.

Original shipping charges are non-refundable unless the return or refund is the result of an error by Essence Edit.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

If you have questions about an order, please contact Essence Edit through our Contact page.